Return policy

RETURNS

You have 15 days from the date of receipt of the purchase to make any exchanges or returns.

The return will be processed as long as the product is in the same condition as when it was delivered, along with its complete original packaging, labels, and any related accessories, and provided that it has not been misused, improperly handled, or subjected to damaging conditions.

The customer will be responsible for the costs of returning the product, and under no circumstances will we accept returns sent postage due.

The address to which you must send the product to be returned is :

Luve Sport Distribution, SL

Juan Sebastián Elcano Street, s/n, Local 3A (Rinat).

CP 11100 San Fernando, Cádiz.

Spain

HOW TO MAKE A RETURN

1. Access the “Order History” section of your own account.

2. Click "REQUEST RETURN" to select the order you want to return.

3. Select the product or products the customer wishes to return by checking the box next to their name.

You must add the quantity to be returned if it is more than one product, and if you wish, you can include a brief explanation of the reason for returning that item so that you can resolve the problem, if any, with that product and improve it.

Finally, click on “Request a refund” .

1. RETURN OF WRONG PRODUCT

If you were mistakenly sent the wrong size or model, we will exchange it free of charge. The size you ordered may no longer be in stock, but we can suggest another model for exchange.

2. RETURN OF DEFECTIVE PRODUCT

If the product has any defects, you must contact us immediately by email at pedidos@luvesport.es, providing the product information and a photograph showing the damage, and we will advise you on the appropriate course of action.

Only products with manufacturing defects (stained or unstitched items) will be accepted for return. Therefore, it is important that the user ensure that the purchased product is in good condition before using it.

It is not considered a defect :

• Wear and tear from misuse, such as using it for activities other than those for which it was designed or exposing the product to harsh conditions, hard or rough surfaces, etc.
• Natural wear and tear of the product or its deterioration due to use or the passage of time.

https://www.rinatstore.eu/gb/ reserves the right to reject returns requested outside the aforementioned timeframe, or items that are not in the same condition as when they were sent to the customer. In this case, we will return the products postage due.

Once we verify that the products you return meet the requirements of this Return Policy , we will send you an email informing you that the return has been accepted.

3. SIZE CHANGE

In cases where the product is not defective and the exchange is for a size, the customer will be responsible for the return shipping costs. Once the product is received, its condition will be checked and the new size will be shipped, postage due.

4. GLOVES WITH PROTECTIVE PLASTIC

Returns will not be accepted for gloves with the protective film removed from the palms. Please ensure the size and fit are correct before removing the film.

5. CANCELLATIONS

You can cancel your order free of charge while its status is pending and it has not yet shipped.

NOTE :

Returns will NOT be refunded. A discount coupon/voucher will be generated for your next purchase, which will include free shipping if the amount due is higher than the Shipping Policy , excluding the coupon/voucher amount. Refunds will only be issued if the error was ours.

Returns on personalized products are not accepted.